Yes, all of our cleaning team members are background-checked and carefully vetted. Additionally, we carry $2m in general liability insurance so you can rest easy. Your trust and safety are of extreme importance to us.
Immediately after you book with us, you will get an email confirmation with all of the details of your cleaning.
We understand that life happens. Please reach out to firstname.lastname@example.org or call us at 778-743-6144 if anything arises and you need to reschedule or cancel. Note that we require at least 24 hours' notice of any cancellation. There will be a charge of 50% of the booking amount for any cancellations with less than a 24-hour notice.
Please email us pictures at email@example.com, and we will look into it. We value our customers highly and will do our best to make things right!
Absolutely! After your first cleaning, you can get cleanings weekly, biweekly, or monthly - whatever works best for you. We also offer discounts under our Recurring Plan. You can also create an account on our site and choose these options at your convenience.
We give a one-hour arrival window to account for traffic and other jobs before yours. Sometimes things take longer than expected. If your cleaner hasn’t arrived in their time slot, don't hesitate to email us at firstname.lastname@example.org or call us at 778-743-6144.
Every home is different, but we do our best to estimate the time based on the information you give us. Our move-in/out cleanings are charged with a fixed price, while everything else is priced hourly. At least 45 minutes prior to the completion of the work, if we believe more time is needed to complete the job to a high standard, we will ask your permission to extend.
Every home and need is unique, so providing an exact answer without more information can be difficult. Call us at 604-256-1674, and we will provide you with a quote over the phone after asking a few questions.
We do not require any contracts for residential cleaning. Our exceptional cleaning and service quality will keep you coming back for more!
Sometimes, our busy customers aren't home when we arrive - that's OK. Just let us know the best way to access your home, whether with a key or door code.
We take pride in our work and appreciate any gratuity for a job well done - all tips go 100% to your cleaner. If you want to tip them, feel free to do so in person or securely through our booking software. Alternatively, you can contact our office, and we will add it to your invoice.
We bring everything necessary to make your home shine! You won't have to worry about a thing.
We understand that pets are family too! If your pet is friendly, they can stay with you while we clean. If not, we recommend crating them, keeping them in a specific room, or leaving them outside (weather permitting).