frequently asked questions

Yes, we carry $2 million in general liability insurance and are bonded. We are also fully registered and in good standing with WorkSafe BC. We care about your space and do not put it at unnecessary risk.

All of our cleaning team members are background-checked and carefully vetted. Your trust and safety are of extreme importance to us. You can rest easy.

Yes, we do! There are nuances to both cleaning types and we have unique approaches to each. We are well versed in all types of cleaning - please visit our Services pages for more details.

We understand that life happens. Please reach out to info@pnjcleaners.com or call us at 778-743-6144 if anything arises and you need to reschedule or cancel. Note that we require at least 24 hours' notice of any cancellation. There will be a charge of 50% of the booking amount for any cancellations with less than a 24-hour notice.

Please email us pictures at info@pnjcleaners.com, and we will look into it. We value our customers highly and will do our best to make things right!

Absolutely! After your first cleaning, you can get cleanings daily, weekly, biweekly, or monthly - whatever works best for you. We also offer discounts under our Recurring Plan.

We give a one-hour arrival window to account for traffic and other jobs before yours. Sometimes things take longer than expected. If your cleaner hasn’t arrived in their time slot, don't hesitate to email us at info@pnjcleaners.com or call us at 778-743-6144.

Every space is different, but we do our best to estimate the time based on the information you give us. At least 45 minutes prior to the completion of the work, if we believe more time is needed to complete the job to a high standard, we will ask your permission to extend.

Every home and workspace is different, so providing an exact answer without more information can be difficult. Call us at 604-256-1674 and share some details about your needs - we will provide you with a quote.

We require contracts for commercial customers only. For residential cleaning, contracts aren't needed. Either way, our exceptional cleaning and service quality will keep you coming back for more!

Often our commercial customers are not at their workplace when we're cleaning. And sometimes our busy residential customers aren't home when we arrive - that's OK. Just let us know the best way to access your home, whether with a key or door code.

We take pride in our work and appreciate any gratuity for a job well done - all tips go 100% to your cleaner. If you want to tip them, feel free to do so in person or securely through our booking software. Alternatively, you can contact our office, and we will add it to your invoice.

We bring everything necessary to make your space shine! You won't have to worry about a thing.

We understand that pets are family too! If your pet is friendly, they can stay with you while we clean. If not, we recommend crating them, keeping them in a specific room, or leaving them outside (weather permitting).